We use advanced manufacturing processes and high-quality materials to ensure that each hub can withstand rigorous testing. Choosing Koova means choosing the dual guarantee of quality and performance.
Our hub production process
What can we bring to your company?
After-sales service and guarantee
Long-term warranty protection
Koova bicycle hubs offer industry-leading long-term warranty services. We provide a minimum of 2 years warranty on all hub products sold, ensuring that if any quality problems occur under normal use conditions, we will provide you with free repair or replacement services. Our warranty policy is designed to ensure that customers get the maximum protection during the use process after purchase, so that you can enjoy our high-performance hubs without worry.
Responsive customer support
Our after-sales service team is composed of experienced technicians who can quickly answer any questions customers encounter during use. Whether it is questions about product use or technical support in installation, commissioning, etc., we will provide fast and professional responses. You can get help at any time through multiple channels such as phone, email or online customer service.
Convenient return and exchange service
If you find that there is a quality problem with the product after purchase, Koova provides a simple return and exchange service. During the warranty period, if the hub has a manufacturing defect or functional failure, you can apply for a return or exchange through our designated channels. Our efficient process ensures that you can get a satisfactory solution in the shortest time.
Technical training and user manuals
To help customers better use our products, Koova provides detailed product instructions, installation steps and maintenance recommendations. At the same time, we also provide regular technical training for partners to help your team understand the professional technology and maintenance knowledge of hubs, so as to better serve end consumers.
Long-term spare parts support
Koova provides you with continuous spare parts support. Whether it is small parts required for regular maintenance or accessories that may need to be replaced during use, we can ensure supply to avoid the use affected by the shortage of parts. All accessories are high-quality genuine products to ensure compatibility and long-term stability.
Fault diagnosis and remote support
For some technical problems, our after-sales team provides remote fault diagnosis services. Through video calls or remote assistance, we can help you diagnose the problem and provide solutions. No matter where you are, we strive to provide you with timely support in a convenient way.
FAQ About Our HUb Assembly
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1. What is your minimum order quantity?
"Our minimum order quantity (MOQ) is usually 50 pieces/set, and the specific quantity can be negotiated according to your needs. If your order is small, we can also provide flexible MOQ according to the situation to meet your procurement needs. Welcome to contact us, we will provide you with the best solution based on the size and specific requirements of the order." -
2. What are your delivery terms?
"We offer a variety of delivery terms, depending on your needs and the specific circumstances of the order. Common delivery methods include: FOB (Free On Board): Customers bear the transportation costs and risks at the designated export port (such as Shanghai, Shenzhen, etc.).” -
3. Which export port is China?
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4. What are your payment methods?
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5. Can customized products be produced?
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6. What is the warranty period of the product?